How to Know if a Natural Language IVR Is Worth the Cost Your email has been sent Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's ...

MEO, part of the Altice Group and one of Portugal's leading telecommunications providers and TechSee, have been named the Overall Winner in the "Technology of the Year (Product)" category at the 2026 ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

OK, maybe that's an exaggeration. But there are better ways than slogging through a voice menu. This is pretty slick: Fonolo, a young company out of Canada, has released a version of its ...

There has been a tendency among those chronicling the rapid-fire evolution of generative artificial intelligence (GenAI) to conflate business applications of the technology with automation and the use ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

Click-to-connect applications will replace IVR applications over time as multi-modal communications takes off. Click-to-connect applications will replace IVR applications over time as multi-modal ...

This article is authored by Maaz Ansari, co-founder and CRO, Oriserve.