Amazon Prime’s return policy is, without exaggeration, the reason I’ve been a member for nearly 10 years. It’s a cornerstone of the Prime membership’s value proposition, primarily because it removes ...

It’s hard to imagine life without online shopping. We've grown so accustomed to ordering everything from groceries and shoes to electronics and pet food with a few quick taps on our phones that it's ...

After ordering two packs of 11-inch, rope-woven storage cubes from Amazon.com recently, I found that the resulting cubes were, in fact, 11-by-10.5-by-10.5 inches. Alas, they weren’t what I expected. I ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

No matter how much you thought you'd love your newest Amazon purchase, there's occasionally a time when you'll need to make a return. Amazon now charges a $1 fee for returning some packages to UPS, so ...