The very nature of communication has changed dramatically since 1920, the year in which Pitney Bowes, a $3.6 billion provider of mailing and shipping services, started selling postage and metering ...

Click to open image viewer. In 1920 Congress passed legislation that allowed first-class mail to be carried without postage stamps affixed. This soon opened the door to metered mail. A Post Office ...

Challenge: Pitney Bowes has a large field force that services its customers' sorting and mass mailing machines. The company was not gathering uniform reporting data from its mobile workers and needed ...