In any given year, approximately 3.5 million Americans experience homelessness, 39 percent of whom are children. Why we allow so many people to live in abject poverty and desperation is an indictment ...

Missed appointments remain one of the most persistent (and costly) challenges in patient engagement. Even as healthcare organizations use more appointment reminders, online scheduling and other ...

BOSTON (SHNS) – Patients in Massachusetts continue to languish in hospital emergency departments for hours before receiving appropriate care, with the issue particularly acute for the state’s most ...

During a busy shift in the emergency department not long ago, I tried something new: I walked out of the double doors and into the waiting room. For a physician, the waiting room is an uncomfortable ...

Effective communication at hospitals and health systems contributes to the development and sustainability of a culture of safety. Yet, miscommunication remains a consistent and pervasive problem. A ...

WellSpan Good Samaritan Hospital has been faulted by the Pennsylvania Department of Health for using pepper spray and handcuffs on a patient in need of mental health care. It’s second time in a month ...

Please provide your email address to receive an email when new articles are posted on . A “Patient’s Rights and Responsibilities” document can establish expectations. Reasons for termination may ...

Contact center solutions for the health network need to have better outreach and call handling to ensure payment-related queries are answered. Patient problems should be resolved by having automated ...

LOUISVILLE, Colo. (KDVR) — When Jonathan Delgado-Concepcion checked himself into Centennial Peaks Hospital on Oct. 18, he thought he might be there for a few days — a week at the most. Instead, the 28 ...

Add Yahoo as a preferred source to see more of our stories on Google. BOSTON (SHNS) – Patients in Massachusetts continue to languish in hospital emergency departments for hours before receiving ...