The Net Promoter Score (NPS) has been a staple in customer feedback for years and is known for its simplicity and effectiveness. But as customer expectations evolve, it's clear that traditional NPS ...

Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Concept of high customer satisfaction, Finger pressing number ten on a Net Promoter Score (NPS) panel. Composite image between a hand photography and a 3D background. Companies bragging about their ...

From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.

Net promoter score in SaaS measures customer loyalty based on their likelihood to recommend a product or service, scored on a 0 to 10 scale. Net Promoter Score is a widely adopted customer ...

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...

Survey results highlight operating model and AI-enabled discipline, not staffing location, as key drivers of service quality. DALLAS, Jan. 27, 2026 /PRNewswire/ -- As organizations scale customer ...

GENEVA, Feb. 08, 2024 (GLOBE NEWSWIRE) -- Temenos (SIX: TEMN) today announced that it has achieved a market-leading Net Promoter Score (NPS) of +54 following a survey of over 900 customer contacts.

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. In 2021, Gartner made a bold prediction: “More than 75% of organizations will ...

CALGARY, AB, Oct. 24, 2023 /PRNewswire/ -- SPLICE Software, a leader in customer engagement, has unveiled a new integration with Sapiens, a global software expert in insurance and financial services, ...