The web tool the Consumer Financial Protection Bureau uses to track consumer complaints about financial firms and their products should improve its identity management controls, according to the ...

A report recently issued by FDA's Center for Devices and Radiological Health (CDRH) criticized the ability of the agency to monitor postmarket medical device safety issues. The report, Ensuring the ...

The Agriculture Department is launching a new IT system to manage civil rights discrimination complaints lodged against its programs and partners, to be hosted on a vendor platform within an ...

If your company is like many, you built a home-grown servicing or complaint management system or installed a Siebel (or similar CRM) application 10 to 15 years ago, and have not revisited the decision ...

Lack of an effective complaint management system is one of the more frequent Form 483 observations cited during FDA device establishment inspections. In fact, failure to process complaints in a timely ...

The Internal Revenue Service awarded a $550,000 contract Thursday to a Herndon, Va., company to complete the second phase of a plan to upgrade and consolidate complaints tracking systems at the agency ...

Indian Railways has launched a new mobile app that will help speed up and streamline passenger grievance redressal processes. The Rail MADAD (Mobile Application for Desired Assistance During travel) ...

The Central Bank Of Nigeria (CBN) has announced the deployment of its Consumer Complaint Management System (CCMS) to ease the process of addressing issues. It said the CCMS would ultimately boost ...

NEW YORK (CBSNewYork)-- An audit released Sunday by city Comptroller Scott Stringer documented what were termed "bureaucratic breakdowns" in the Metropolitan Transportation Authority's Access-A-Ride ...

The Central Bank Of Nigeria (CBN) has announced the deployment of its Consumer Complaint Management System (CCMS) to ease the process of addressing issues. The bank made the disclosure in a circular ...